Sadly there are a lot of scammers out there, and during this difficult time they are preying on the most vulnerable as usual.
Now the test and trace system is in operation we need to know what is real and what is a scam. Below is the guidance from the government about what the test and trace team will do and ask and more importantly what they will never do. Stay safe please – the virus is still very much active in our community.
When we contact you
If the NHS test and trace service contacts you, the service will use text messages, email or phone.
All texts or emails will ask you to sign into the NHS test and trace contact-tracing website.
If NHS test and trace calls you by phone, the service will be using a single phone number: 0300 013 5000.
All information you provide to the NHS test and trace service is held in strict confidence and will only be kept and used in line with the Data Protection Act 2018.
Contact tracers will:
call you from 0300 013 5000
send you text messages from ‘NHS’
ask you to sign into the NHS test and trace contact-tracing website
ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating
ask about the coronavirus symptoms you have been experiencing
ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the 2 days prior to your symptoms starting
ask if anyone you have been in contact with is under 18 or lives outside of England
Contact tracers will never:
ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
ask you to make any form of payment or purchase a product or any kind
ask for any details about your bank account
ask for your social media identities or login details, or those of your contacts
ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
disclose any of your personal or medical information to your contacts
provide medical advice on the treatment of any potential coronavirus symptoms
ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
ask you to access any website that does not belong to the government or NHS
What we will ask you
We will ask you:
if you have family members or other household members living with you. In line with the medical advice they must remain in self-isolation for the rest of the 14-day period from when your symptoms began
if you have had any close contact with anyone other than members of your household. We are interested in in the 48 hours before you developed symptoms and the time since you developed symptoms. Close contact means:
having face-to-face contact with someone (less than 1 metre away)
spending more than 15 minutes within 2 metres of someone
travelling in a car or other small vehicle with someone (even on a short journey) or close to them on a plane
if you work in – or have recently visited – a setting with other people (for example, a GP surgery, a school or a workplace)
We will ask you to provide, where possible, the names and contact details (for example, email address, telephone number) for the people you have had close contact with. As with your own details these will be held in strict confidence and will be kept and used only in line with data protection laws.