Appointments

Telephone Triage System

Conisbrough Group Practice operates a telephone and accurx based triage system for all doctor appointments.

To use our online booking system to request a doctor’s appointment from 08:00 on the day.  Using this service means you leaving the phone lines free for those who can’t access digital services.

Alternatively, if you don’t have internet access please call the main switchboard number 01709 860016 to begin the process. Phone lines are open at 08:00

The receptionist will take your details and ask whether you require advice for a new or ongoing problem.

The Triage Call

You will discuss your problem with the healthcare professional and agree a shared management plan; you may be satisfied with telephone advice or you may prefer a face-to-face appointment, which can be arranged at an appropriate time.

Triage Capacity

We can’t deal with an open ended number of calls each day, therefore we will limit the number of appointments on the grounds of safety and the local doctors with the ICB (Integrated Care Board) have provided other services which are available for you to use, and our receptionists will signpost you to the most appropriate one.

New or Ongoing Problems

If your problem is ongoing, the receptionist will inform you when the healthcare professional who is dealing with it is next available to call you.

If it is a new problem the receptionist will ask if there is a particular healthcare professional that you would prefer to see and let you know when they are next available to call you.

If the delay is long (e.g. the doctor is on leave) you will be offered a same-day call from the on-call team to discuss your problem and advise you accordingly.

You may specify a preference regarding what time(s) you are available to talk, which we will try our best to accommodate.

Home Visits

Please only ask for a visit if you are registered as a housebound patient.

A healthcare professional may contact you to discuss your request prior to attending.

Extended Hours

We offer GP, Advanced Nurse Practitioner, Practice Nurse & Healthcare Assistant on a Saturday for pre-bookable appointments from 09:00 – 17:00, this is a service provided by Doncaster South Primary Care Network.

Nurse Appointments

Appointments for our nurses and healthcare assistants can still be made over the telephone or at the desk.

If you are unsure who you need to see for your appointment please see our guide here.

Date published: 8th October, 2014
Date last updated: 16th February, 2024