Telephone Triage System
Conisbrough Group Practice operates a telephone-based triage system for all doctor appointments.
Please call the main switchboard number 01709 860016 to begin the process. Phone lines are open at 08:00 or alternatively use our online booking system from 08:00 the same day.
The receptionist will take your details and ask whether you require advice for a new or ongoing problem.
New or Ongoing Problems
If your problem is ongoing, the receptionist will inform you when the healthcare professional who is dealing with it is next available to call you. If it is a new problem the receptionist will ask if there is a particular healthcare professional that you would prefer to see and let you know when they are next available to call you. If the delay is long (e.g. the doctor is on leave) you will be offered a same-day call from the on-call team to discuss your problem and advise you accordingly. You may specify a preference regarding what time(s) you are available to talk, which we will try our best to accommodate.
The Triage Call
You will discuss your problem with the healthcare professional and agree a shared management plan; you may be satisfied with telephone advice or you may prefer a face-to-face appointment, which can be arranged at an appropriate time.
We can’t deal with an open ended number of calls each day, therefore we will limit the number of appointments on the grounds of safety and the local doctors with the CCG (Doncaster Clinical Commissioning Group) have provided other services which are available for you to use, and our receptionists will signpost you to the most appropriate one.
Please only ask for a visit if you are housebound or too ill to come to the surgery. A healthcare professional may contact you to discuss your request prior to attending.
Each doctor offers some appointments after 6pm on Mondays and Wednesdays. The Practice also hosts a Saturday morning hub which offers extended nursing and doctor appointments, please ask at reception about availability.
Appointments for our nurses and healthcare assistants can still be made over the telephone or at the desk.
Patients also have the option to book a small proportion of phlebotomy (blood taking) appointments using our inline booking system (Patient Access). To register for this service you will need to visit reception with photographic identification and proof of address.
If you are unsure who you need to see for your appointment please see our guide here.