Conisbrough Group Practice Rated “Outstanding” by the CQC

The Care Quality Commission has found the quality of care provided by Conisbrough Group Practice, Doncaster to be Outstanding following an inspection carried out in October 2016.

Inspectors rated the practice as Outstanding for responsiveness and well-led and Good for safety, effectiveness and well-led. A full report of the inspection has been published.

The practice used innovative and proactive methods to improve patient outcomes through working with other local providers to share best practice. For example, the practice was accredited by the NHS National Institute for Health Research as a research active practice and a GP had undertaken good clinical practice training.

CQCs Deputy Chief Inspector of General Practice in the North, Alison Holbourn says:

This is an impressive service that has a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed and discussed with staff. The practice had strong and visible clinical and managerial leadership and governance arrangements.

The practice had a person centred appointment system which worked by asking the patient if their concern was new, did they consider it urgent and who would they usually see.

Patients we spoke with and written comments reported a significant improvement in accessing a GP, particularly offering choice and continuity of care. Some reported it was not always necessary to see a GP and their query could be dealt with over the telephone

Staff were supported to have roles within the wider community. For example, one of the GPs was a University Lecturer and Clinical Teacher in primary care. Three GPs were GP trainers and another was undertaking professional development to become a GP trainer

The practice assisted the wider health economy. For example, GPs from the surgery helped mentor practice nurses from other surgeries in the area completing the nurse prescribing course. Having more nurse prescribers can alleviate pressure on GPs valuable time allowing them to see patients with more serious conditions. This was just one of the many reasons why we have found this practice to be Outstanding.

Posted in Practice News.