Online Booking for Telephone Triage Now Available

From Monday (July 1st) patients will be able to book telephone triage list appointments online. We hope this will reduce telephone queue times during the particularly busy period between 8am and 10am every day.

The slots are opened at 8am every day. They have a time attributed to them, but please ignore this – as always we will triage the calls and try to call back as soon as we can. Please note: these are not extra slots or special slots for online patients only – they are available to all patients and the triage list capacity remains the same.

Only 6% of our patients are currently signed up to use online services. We hope that by increasing our online offerings, more patients will sign up. If you would like to register please bring photo ID and address ID to reception and we can help you. You can then use a range of smartphone apps to book appointments, order medications and view your medical record / results etc.

GDPR – Protecting Your Confidentiality

Conisbrough Group Practice

Protecting your confidentiality Privacy Notice

How we use your personal information

This Privacy Notice explains why the GP practice collects information about you and how that information may be used.

Health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records are used to help to provide you with the best possible healthcare.

NHS health care records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records this GP Practice hold about you may include the following information;

  • Details about you, such as your name, address, carers, legal representatives and emergency contact details
    Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
    Notes and reports about your health
    Details about your treatment and care
    Results of investigations such as laboratory tests, x-rays, etc.
    Relevant information from other health professionals, relatives or those who care for you

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.

Some of this information will be held centrally and used for statistical purposes. When we do this, we take strict measures to ensure that individual patients cannot be identified.
Sometimes your information may be requested to be used for research purposes the surgery will always gain your consent before releasing the information for this purpose.

Risk Stratification – Risk stratification data tools are increasingly being used in the NHS to help determine a persons risk of suffering a particular condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention. Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your de-identified information using software and is only provided back to your GP as data controller in an identifiable form. Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services.
Please note that you have the right to opt out of your data being used in this way.

Medicines Management –The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided to practices within South Yorkshire Clinical Commissioning Group.

How do we maintain the confidentiality of your records? – We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • Data Protection Act 1998 and General Data Protection Regulation 2018
    Human Rights Act 1998
    Common Law Duty of Confidentiality
    Health and Social Care Act 2012
    NHS Codes of Confidentiality, Information Security and Records Management
    Information: To Share or Not to Share Review

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the new information sharing principle following Dame Fiona Caldicotts information sharing review (Information to share or not to share) where The duty to share information can be as important as the duty to protect patient confidentiality. This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.

Who are our partner organisations? – We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;
NHS Trusts / Foundation Trusts
NHS Commissioning Support Units
Independent Contractors such as dentists, opticians, pharmacists
Private Sector Providers
Voluntary Sector Providers
Ambulance Trusts
Clinical Commissioning Groups
Social Care Services
Health and Social Care Information Centre (HSCIC)
Local Authorities
Education Services
Fire and Rescue Services
Police & Judicial Services
Voluntary Sector Providers
Private Sector Providers
Other data processors which you will be informed of
You will be informed who your data will be shared with and in some cases asked for explicit consent for this to happen when this is required.

We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.

Access to personal information Under the new General Data Protection Regulations (GDPR) 2018 everybody has the right to see, or have a copy, of data we hold that can identify you, with some exceptions. You do not need to give a reason to see your data:-

  • Your request must be made in writing to the GP for information from the hospital you should write direct to them
    You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located

Objections / Complaints Should you have any concerns about how your information is managed by the practice, please contact the GP Practice Manager. If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website (

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact the practice.

Change of Details – It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.

Notification – The General Data Protection Regulation 2018 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website

The practice is registered with the Information Commissioners Office (ICO).

Who is the Data Controller? – The Data Controller, responsible for keeping your information secure and confidential is: Conisbrough Group Practice

Complaints – Should you have any concerns about how your information is managed by the Practice please contact the Practice Manager at the following address:

Conisbrough Group Practice

The Stone Castle Centre,

Gardens Lane, Conisbrough DN12 3JW

If you are still unhappy following a review by the Practice you can then complain to the Information Commissioners Office (ICO).,, telephone: 0303 123 1113 (local rate) or 01625 545 745

Dr Gray is Leaving

After 6 years as a GP partner at Conisbrough Group Practice, Dr James Gray is leaving to pursue other opportunities within the NHS.

Dr Gray’s last day in practice will be Friday 29th June.

The team at the surgery wish him a fond farewell and all the best for future.

We have appointed Ben Scott as a full-time Advanced Nurse Practitioner and are currently advertising for a new doctor as well. We do want to stress, however, that there is a national shortage of GPs and numerous unfilled vacancies in the Doncaster region. Please bear with us over the summer months and rest assured we are trying our best to find someone.

Conisbrough Group Practice Rated “Outstanding” by the CQC

The Care Quality Commission has found the quality of care provided by Conisbrough Group Practice, Doncaster to be Outstanding following an inspection carried out in October 2016.

Inspectors rated the practice as Outstanding for responsiveness and well-led and Good for safety, effectiveness and well-led. A full report of the inspection has been published.

The practice used innovative and proactive methods to improve patient outcomes through working with other local providers to share best practice. For example, the practice was accredited by the NHS National Institute for Health Research as a research active practice and a GP had undertaken good clinical practice training.

CQCs Deputy Chief Inspector of General Practice in the North, Alison Holbourn says:

This is an impressive service that has a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed and discussed with staff. The practice had strong and visible clinical and managerial leadership and governance arrangements.

The practice had a person centred appointment system which worked by asking the patient if their concern was new, did they consider it urgent and who would they usually see.

Patients we spoke with and written comments reported a significant improvement in accessing a GP, particularly offering choice and continuity of care. Some reported it was not always necessary to see a GP and their query could be dealt with over the telephone

Staff were supported to have roles within the wider community. For example, one of the GPs was a University Lecturer and Clinical Teacher in primary care. Three GPs were GP trainers and another was undertaking professional development to become a GP trainer

The practice assisted the wider health economy. For example, GPs from the surgery helped mentor practice nurses from other surgeries in the area completing the nurse prescribing course. Having more nurse prescribers can alleviate pressure on GPs valuable time allowing them to see patients with more serious conditions. This was just one of the many reasons why we have found this practice to be Outstanding.

CGP Featured in RCGP Bright Ideas

The practice’s person-centred triage system for appointments has been selected for publication as a “Bright Idea” by the Royal College of General Practitioners (RCGP). A feature on the practice ran in the RCGP’s July magazine. Since publication, we have received visits from a number of practices around the country (as far afield as Nottingham) who wanted to learn more about our system.

You can read more about the system by clicking on the article below:

Patient Participation Report 2014/15

We are proud to publish our annual report detailing the work done by the practice’s Patient Participation Group. You can read the report in full here.

Please remember that we are always looking to recruit new members to our groups – we have both a virtual (e-mail) group and a face-to-face group, which meets on a 2-3 monthly basis. For further information please ask at reception or contact our practice manager, Mona Parks.

Friends and Family Test

From next year, GP surgeries across the country are required to operate the Friends and Family Test – a simple question to ask whether you would recommend the service to friends and family members.

At Conisbrough Group Practice we have decided to start this test straight away. If your up to date mobile number is registered, you will receive a short text message after your appointment inviting you to submit anonymous feedback. You should only be invited to offer feedback on one occasion. Your feedback is very useful and gives us an opportunity to assess how we’re doing and identify areas for improvement.

If you have any problems and queries regarding the test please do not hesitate to ask at the surgery.