TELEPHONE TRIAGE SYSTEM
Conisbrough Group Practice now operates a telephone-based triage system for all doctor appointments.
Please call the main switchboard number on 01709 860016 to begin the process. Phone lines open at 8:00am. Our triage line closes at 12:00. If your problem is an emergency or you are listed on our priority patient list (end of life care patients, vulnerable patients with multiple chronic diseases etc.) we will still accept calls after this time.
The receptionist will take your details and ask whether you require advice for a new or ongoing problem. If you do not feel comfortable disclosing information regarding your condition at this point, please do say that it is confidential.
If your problem is ongoing, the receptionist will inform when the healthcare professional (Doctor or First Contact Practitioner) who is dealing with it is next available to call you. If the delay is too long (e.g. the doctor/FCP is on leave) you will be offered a same-day call from the on-call team to discuss your problem and advise accordingly. You may specify a preference regarding what time(s) you are available to talk, which we will try our best to accommodate.
If your problem is new, the receptionist will ask if there is a particular healthcare professional who you prefer to see and let you know when they are next available to call you. If the delay is too long or the day is not convenient, you will be offered a same-day call from the on-call team to discuss your problem and advise accordingly. Again, you may specify a preference regarding what time(s) you are available to talk, which we will try our best to accommodate.
THE TRIAGE CALL
You will discuss your problem with the healthcare professional and agree a shared management plan; you may be satisfied with telephone advice or you may prefer a face-to-face appointment, which can be arranged at an appropriate time.
TRIAGE LIST CLOSED
The telephone triage list typically closes at around 12:00 noon. On days of exceptional demand, we sometimes decide to close the list earlier. To avoid disappointment we would recommend phoning the surgery as soon as possible.
A summary of our telephone triage protocol is included below:
Monday 8.00 am to 7.30 pm
Tuesday 8.00 am to 6.30 pm
Wednesday 8.00 am to 7.30 pm
Thursday 8.00 am to 6.30 pm
Friday 8.00 am to 6.30 pm
Please only ask for a visit if you are housebound or too ill to come to the surgery. A healthcare professional may contact you to discuss your request prior to attending. Please contact us before 12.00am and we will aim to visit you within 3 hours after the end of morning appointment sessions.
Each doctor offers some appointments after 6pm, which are designed for patients who find it difficult to see a doctor during our normal working day. These are always made available for online booking.
PRACTICE NURSE APPOINTMENTS
Appointments for our nurses and healthcare assistants can still be made over the telephone or at the desk.
Patientsalso have the option to book a small proportion of phlebotomy (blood taking) appointments using our online booking system, Patient Access. To register for this service you will need to visit reception with a form of photographic identification. Click on the icon below to login and search for available appointments.
Our practice nurses are highly trained and offer the following services:
- Review clinics for asthma, diabetes, heart disease, high blood pressure, COPD, epilepsy, dementia, and mental health problems. We recommend an annual review of the above conditions.
- Cervical smear tests. We advise all women between the ages of 25 and 65 years to have a smear test every 3 years.
- Contraception advice. Confidential advice is available from the nurses including, routine pill checks and the administration of contraception injections.
- Vaginal swabs. If you are worried about vaginal discharge or soreness, our nurses will take routine swabs for examination.
- Child Health Immunisations
- Travel advice and Immunisations